Privacy Policy

Information We Collect

We may collect information you provide directly to us, including your name, email address, telephone number, billing and shipping address, account information, order history, payment-related information, membership or referral information, and communications with us.

We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, pages viewed, referring website, approximate location, and information collected through cookies and similar technologies.

Payment card information may be processed directly by our third-party payment providers. Australiana Life does not necessarily store your complete payment card information.

How We Use Your Information

We may use your information to:

• Process, fulfill, and manage orders and payments.
• Create and manage customer, member, and affiliate/rewards accounts.
• Provide Preferred Pricing, referral tracking, rewards, and related services.
• Communicate with you regarding orders, accounts, products, services, and customer support.
• Send marketing or promotional communications where permitted by law.
• Improve our website, products, services, advertising, and customer experience.
• Detect fraud, protect our business, and maintain website security.
• Comply with legal, regulatory, tax, and accounting obligations.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use our site, measure marketing effectiveness, and improve our services.

You may be able to manage or disable certain cookies through your browser settings or any cookie-preference tools provided on our website. Disabling some cookies may affect website functionality.

How We Share Information

We do not sell personal information in the traditional sense of exchanging personal information for money.

We may share information with trusted service providers that help us operate our business, including providers of:

• Website hosting and e-commerce services.
• Payment processing.
• Order fulfillment and shipping.
• Email and customer communications.
• Analytics and advertising.
• Customer support.
• Affiliate and referral tracking.
• Fraud prevention and security.
• Professional, accounting, and legal services.

These providers may access information only as necessary to perform services on our behalf and are subject to their own contractual and legal obligations.

We may also disclose information when required by law, to protect our legal rights, in connection with a business sale or restructuring, or where you have authorized us to do so.

Marketing Communications

If you elect to receive promotional emails or other marketing communications, you may unsubscribe at any time by following the unsubscribe instructions contained in the communication.

You may still receive transactional or service-related communications concerning your orders, account, membership, or other business relationship with Australiana Life.

Membership, Rewards and Referral Programs

If you participate in an Australiana Life membership, affiliate, or rewards program, we may collect and process information necessary to administer your account, track qualifying referrals and purchases, calculate rewards or commissions, process payments, and provide program-related communications and support.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Policy, maintain appropriate business and tax records, resolve disputes, enforce agreements, and comply with applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you.

Residents of certain U.S. states may also have additional rights regarding the collection, use, disclosure, or sharing of personal information.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights, including rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

We may need to verify your identity before processing certain privacy requests.

To exercise available privacy rights, contact us using the information listed below.

International Customers

Australiana Life is based in the United States and may use service providers located in the United States and other countries.

If you access our services from outside the United States, your information may be transferred to and processed in countries whose data-protection laws may differ from those in your country.

Where required, we take reasonable measures intended to protect personal information transferred internationally.

Children's Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services. Australiana Life is not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.