Shipping & Returns

THE AUSTRALIANA LIFE SATISFACTION AND RETURNS POLICY

We want you to love ėNOS and enjoy its benefits.

If you're trying ėNOS for the first time and you're not completely satisfied, simply contact our Customer Support team within 60 days of receiving your order send it back and we will arrange a refund of the product purchase price.

Our Satisfaction Promise

• Applies to your first purchase of ėNOS.
• One opened container may be returned so you have a genuine opportunity to try the product.
• Any additional containers from the same order must be unopened and returned with the order.
• Refunds are issued to the original payment method once the returned product has been received and inspected.
• Original shipping charges are non-refundable.
• Unless required by law, return shipping is the responsibility of the customer.

If your product arrives damaged or you receive the wrong item, please contact us immediately and we'll make it right.

If you have any questions before placing your order, or need assistance with a return, our Customer Support team is always happy to help.

• Please note that outgoing shipping charges, if any, are not refundable.
• All refunds will be processed within 5 business days.

To request a return simply email your written request with your customer ID number and/or order number to hello@Australiana.life.

ORDER CANCELLATION POLICY

Orders may be cancelled at anytime prior to shipping. To ensure we receive and process any cancellation please telephone. Do not rely on email as they may not be seen immediately. You must receive a cancellation number from us for it to be considered received and valid. Once orders are shipped cancellations cannot be processed and must be treated as Returns. Please contact Customer Care if you have any questions.

QUALITY CONTROL (QC)

We will replace, within thirty (30) days of purchase, any product found to be defective. However, no product should be returned prior to receiving approval to do so from Customer Service, whether through mail or email request. In order to assure that replacement product will be issued, strict compliance with the following procedure is required:

• A written (email) replacement request must be submitted, stating the reason for the request and accompanied by verification of payment.
• Upon notification we will notify you where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s).
• Upon receipt and verification we will ship a replacement product(s).

BUYER'S RIGHT TO CANCEL

In the US Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of US$100 or more that occur away from the retailer's main office.

WARRANTIES

Except as expressly stated herein, Australiana Life makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Australiana Life.